Effective Date: May 2026

Privacy Policy

At The Crack Shack, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you interact with our website, app, loyalty program, or SMS messaging services powered through Punchh and Twilio, we may collect:

  • Name
  • Email address
  • Mobile phone number
  • Birthday information
  • Order and purchase history
  • Loyalty and rewards activity
  • Device and browser information
  • Location information (when permitted)

How We Use Your Information

We use the information we collect to:

  • Provide and manage loyalty rewards and promotions
  • Send transactional and marketing SMS or email communications
  • Process orders and customer support requests
  • Improve our website, app, and customer experience
  • Personalize offers and promotions
  • Maintain security and prevent fraud

SMS Messaging

By opting into SMS communications from The Crack Shack, you consent to receive recurring automated marketing and transactional text messages related to your account, rewards, offers, and promotions.

Consent to receive SMS messages is not a condition of purchase.

Sharing of Information

The Crack Shack does not sell, rent, or share your personal information with third parties for their own marketing purposes.

We may share information only with trusted service providers that help us operate our business and communications, including Punchh and Twilio, solely for the purpose of delivering our services and communications.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

Your Choices

You may opt out of marketing emails or SMS messages at any time by following the unsubscribe instructions included in the communication.

For SMS, reply STOP to cancel messages at any time.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

The Crack Shack
https://crackshack.com/contact/

SMS Terms & Conditions

The Crack Shack Rewards SMS Program

The Crack Shack Rewards SMS Program provides members with promotional offers, loyalty rewards updates, order notifications, and marketing communications via text message.

By enrolling in the program, you agree to these SMS Terms & Conditions.

Program Description

Subscribers may receive recurring SMS or MMS mobile messages regarding:

  • Loyalty rewards
  • Special promotions and discounts
  • New menu items
  • Event announcements
  • Order updates
  • Marketing campaigns

Message Frequency

Message frequency may vary based on your interactions, account activity, and promotions.

Message & Data Rates

Message and data rates may apply according to your mobile carrier plan.

Opt-Out Instructions

You can cancel the SMS service at any time by replying STOP to any message.

After sending STOP, you may receive one additional confirmation message confirming your opt-out status.

Help Instructions

For help or questions, please contact us at https://crackshack.com/contact/

Supported Carriers

SMS services are available on participating mobile carriers. Carrier participation may vary and carriers are not liable for delayed or undelivered messages.

Eligibility

You must be at least 13 years old to participate in the SMS program.

Privacy

Your information will be handled in accordance with this Privacy Policy and will not be shared with third parties for their independent marketing purposes.

Changes to Terms

The Crack Shack reserves the right to modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.